Who we are?

Barcela – Ceramics For Life, Lda is a pottery company producing household and hospitality ware, ornamental and decorative items, and ceramic products in earthenware, porcelain and fine stoneware, headquartered at Rua de São Vicente, no. 1386, 4750-249 Areias, Barcelos, Braga.

This Privacy Policy applies exclusively to the collection and processing of personal data carried out by Barcela and is complementary to the terms and conditions set out in supply, service provision or other similar contracts.

Scope

The new General Data Protection Regulation (GDPR), approved by the European Parliament in May 2016, came into force on 25 May 2018. Barcela is committed to protecting the privacy of its customers and of the users of its digital platforms, with the aim of reinforcing its commitment to the privacy and protection of personal data and ensuring conduct in strict compliance with the Personal Data Protection Law.

What is personal data?

Any information relating to an identified or identifiable natural person, directly or indirectly.

Types of personal data we collect, how we collect them and for what purpose

We collect personal data when you register on our website, when you request a product, service or information, submit a complaint or provide feedback.

Barcela collects the personal data necessary for the pursuit of its activity, mainly for managing contractual relationships for the supply of products, the provision of services and customer support. For this purpose, it processes data such as name, address, telephone number, email address, tax identification number and data related to the service provided.

We may also collect your data in order to share new products, services, special offers or other information that we believe may be of interest to you. Data subjects are guaranteed the right to access, update, rectify and erase their data. To do so, please contact us at info@barcela.pt.

Retention period

Whenever no specific legal requirements apply, data will be stored for the minimum period necessary to fulfil the purpose for which it was collected. For marketing and customer support purposes, your data will be retained for up to 10 years after you give your consent or after your last contact with us. You may withdraw your consent at any time here.

Data Security

With the aim of ensuring the security and integrity of the data provided by users of our website and digital platforms, we have implemented technological and organisational measures that help us keep information safe and up to date.

The data viewed and the information voluntarily submitted by the user are encrypted and stored securely, subject to the security measures we consider essential for their protection.

Despite all these measures being in place, we remind our users of the importance of keeping their computer and browser up to date, configuring security patches, having an active firewall, antivirus and anti-spyware, and ensuring the authenticity of the websites they browse.

COOKIES

“Cookies” are small software tags stored on your computer through your browser, which make it possible to optimise your browsing experience and analyse overall website usage.

Cookies are used by Barcela to:

1. Collect users’ IP addresses, so that we can personalise their usage preferences;
2. Obtain statistical information about the website, for example distinguishing new users from regular users.

You can limit or restrict the use of cookies through your browser settings.

Disclosure of Data to Third Parties

In certain situations, Barcela may disclose personal data to third-party companies so that they can provide services on our behalf. When this happens, we assess the reliability of these entities and the guarantees they offer in this regard, formalising all conditions in a contract with the said entity. Barcela only provides the data that are strictly necessary and will always remain responsible for the data it shares.

Additionally, we may need to disclose personal data in order to comply with the law, protect or defend Barcela’s property rights, or act in urgent situations to safeguard the security and protection of the data of our users, customers and the public.

Changes to the Privacy Policy

Barcela reserves the right to update this Privacy Policy at any time. Use of the service constitutes acceptance of these terms and of any updates. As such, please review this Privacy Policy periodically.

Contacts

The entity responsible for the collection and processing of personal data is Barcela. If you have any questions about our privacy policy or the information we hold about you, please contact us by email at info@barcela.pt
or by post at: Rua de São Vicente, no. 1386, 4750-249 Areias, Barcelos.

In the event of a consumer dispute, the consumer may turn to the following alternative dispute resolution body:

CNIACC – National Centre for Information and Arbitration of Consumer Disputes
Faculty of Law, Nova University Lisbon
Campus de Campolide
1099-032 Lisboa
Tel.: 213 847 484
E-mail: cniacc@fd.unl.pt
Web: www.arbitragemdeconsumo.org / www.facebook.com/cnia